Refund Policy
At LVBX Crochet, we take pride in the quality and craftsmanship of our products. Our goal is to ensure you are completely satisfied with your purchase. Please read our refund policy below:
Product Exchanges
While we do not offer refunds, we understand that there may be circumstances where you would like to exchange a product. If you are not satisfied with your purchase, you may be eligible for an exchange subject to the following conditions:
- The item must be returned in its original condition, unworn and unaltered, with all original tags attached.
- The exchange request must be made within 30 days of receiving the product.
- Customers are responsible for return shipping costs.
How to Request an Exchange
If you wish to exchange a product, please follow the steps below:
- Contact our customer service team at contact@lvbx-crochet.com with your order number and the reason for the exchange.
- Once your exchange request is approved, we will provide you with the return shipping address and instructions.
- Send your item back to us following the provided instructions.
- After we receive and inspect the returned item, we will process the exchange and send out the new product.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at contact@lvbx-crochet.com. We are here to help!
Visit our website: LVBX Crochet